What we do

    

We empower you with knowledge.

 

Essentially what we do is equip you with the knowledge you need to progress and grow. We deliver information about your customers, your employees or your market that you can act upon.  However, we don't just leave it there.  New found information needs to be integrated into the business strategy and effectively communicated to relevant stakeholders which is why we also offer marketing strategy and communication expertise. 

Research

Using years of industry experience, we design and execute a research program that is tailored to your business, your objectives and your budget. We do this using a range of qualitative and quantitative research methods. 

Scope of Work

We conduct research for our clients in a range of areas including:

  • Geodemographic Profiling including Census 2016
  • Customer Satisfaction Measurement and Monitoring
  • Net Promoter Score (NPS) ™
  • Customer Experience Management
  • Employee Engagement
  • Concept Testing/New Product or Services Development
  • Consumer Attitudes and Perceptions

We work across a range of industries including:

  • Aged and Community Care
  • Community Services Delivery
  • Finance and Accounting
  • Legal Services
  • Healthcare
  • Environmental Services
  • Construction
  • Manufacturing and Agricultural Production
  • Technology

Geodemographic Profiling

We are providers of fully customised studies using a range of data sources.  We target the information that's required at discrete geographic levels.  We also undertake stakeholder engagement interviews to gather deep local intelligence to build the complete story.

Ferrets has proven success in compiling data which helps:

  • Develop stronger and more compelling evidence-based tender submissions
  • Understand the needs gap for service delivery and
  • Make informed operational decisions.
We interpret the data and present it in visually appealing dashboards that are easy to use and understand.